(The Costumer is) Not Always Right

When Open Source Meets Closed Minds

Tech Support
California, USA

Caller: “I need to report a very serious computer crime! The local university is running an illegal computer system!”
Me: “Could you please repeat that?”
Caller: “The local university is running an illegal computer system! They’ve hacked it!”
Me: “How could you tell they’d hacked it?”
Caller: “Well, when it booted, it didn’t say Windows or Microsoft or anything! It said something about Deviant Linux, I think, and the main screen looked nothing like my good, legal Windows screen at home! I think they hacked that, too!”
Me: “Do you mean Debian Linux?”
Caller: “Yes, that! Is it some sort of computer mafia or something?”
Me: “Uh, no, it’s just a different operating system. Nothing to worry about.”

Caller: “But it’s illegal! It’s not Microsoft, not even Windows! They’re on a normal Microsoft computer, so they’re breaking the law! I think they stole my identity when I came in the building! I’m calling the FBI!” *hangs up*

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